Refund Policy
We want you to be completely satisfied with your purchase. Here's our refund policy.
Last updated: November 10, 2025
30-Day Money-Back Guarantee
We offer a full refund on all eligible digital book purchases within 30 days of purchase. If you're not satisfied with your purchase, we'll refund you—no questions asked. Our goal is to ensure you have access to knowledge that truly resonates with you.
Eligible for Refund
- Digital books purchased within the last 30 days
- Subscriptions cancelled within 7 days of initial purchase
- Duplicate purchases made by error
- Technical issues preventing access to content
Not Eligible
- Books downloaded or accessed more than once
- Subscription renewals (except first payment)
- Promotional or discounted purchases (unless stated)
- Gift card purchases
How to Request a Refund
Contact Support
Email us at refunds@aurapulse.com or use our contact form with your order details.
Request Review
Our team will review your request within 24-48 hours and verify eligibility.
Refund Processed
Approved refunds are processed to your original payment method within 5-7 business days.
Subscription Cancellations
Subscriptions can be cancelled at any time from your account settings. Here's what you need to know:
- •Cancel within 7 days of initial purchase for a full refund
- •After 7 days, you'll retain access until the end of your billing period
- •No charges will be made after cancellation
- •Subscription renewals are not refundable (only the initial purchase)
Refund Processing Time
Once your refund is approved, it will be processed to your original payment method within 5-7 business days. Please note that depending on your financial institution, it may take an additional 2-3 business days for the refund to appear in your account.
Special Circumstances
We understand that exceptional situations may arise. If you believe you have a unique case that falls outside our standard refund policy, please contact our support team. We review each case individually and may make exceptions at our discretion.
- •Technical issues preventing access (we'll work to resolve before refunding)
- •Billing errors or unauthorized charges
- •Content quality concerns (please provide detailed feedback)
Need Help?
Have questions about our refund policy or need to request a refund?
📧 Email: refunds@aurapulse.com
📍 AuraPulse HQ, San Francisco, CA 94102
⏱️ Response Time: Within 24-48 hours